What Data We Collect and Why
When you open an account, we collect the name, email address and mobile number you provide. During payment activity — whether you deposit via bKash, Nagad or Rocket — we log transaction references and wallet identifiers so we can match your account wallet to incoming and
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outgoing transfers. We do not store your bKash PIN, Nagad PIN or Rocket PIN at any point; that credential stays entirely within your own mobile wallet app. Beyond registration and payments, we collect device type, browser version and session activity to keep your account secure and
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to detect unusual login patterns. We may also use aggregated, anonymised data to understand which parts of the lobby are used most. Data shared with third-party payment processors covers only what is needed to complete your transaction — nothing more. You can request a copy of
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the data we hold about you, ask us to correct inaccurate records, or ask us to delete your account data where no legal retention obligation applies. Availability of these rights depends on your local law and the eligible region your account is registered under. Retention periods
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vary: transaction records are kept for the period required under applicable financial regulations, while session and device logs are cleared on a shorter rolling cycle.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.