Verify Your Account Before You Cash Out
Verification is the part that keeps your balance yours. Before a first withdrawal, we ask for a photo of your National ID or passport and a quick selfie, so we can match the face to the document and the document to the wallet name. Almost every check is done from the same phone you use to browse the lobby — no printouts,
no visit. Send clear, well-lit images with all four corners visible; a blurred edge is the commonest reason a check has to come back to you. Once your account is verified, later withdrawals skip the document step entirely
- Add your details — Fill in your full name exactly as it appears on your ID, plus your date of birth and your address.
- Upload the document — Photograph your National ID, passport or driving licence in daylight, flat, with all four corners inside the frame.
- Take the selfie — Hold the phone at eye level and follow the on-screen prompt so the photo matches the face on the document.
- Wait for the check — We message you in your account inbox if an image needs retaking, and the verified badge appears once it clears.